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Higher Education

1. Ensuring Safety and Continuity of Educational Services

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The Office of the President for a local residential college, situated in an area known for its high risk of earthquakes, requested assistance in identifying risks and developing plans to ensure the safety of its students and the continuity of its operations in the event of an emergency.

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Challenges Addressed:

  • Identifying risks associated with earthquakes in a high-risk area

  • Developing emergency response and business continuity plans tailored to the college's needs

  • Ensuring plans were well-received by local authorities

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Our Approach:

  • Conducted a thorough risk assessment to identify potential threats and vulnerabilities specific to earthquake scenarios

  • Developed detailed, fit-for-purpose emergency response and business continuity plans to address identified risks

  • Collaborated closely with local authorities to ensure plans were practical and effective

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Results:

  • Implemented comprehensive emergency response and business continuity plans tailored to the college's unique needs

  • Ensured the plans were well-suited to the organization and received positive feedback from local authorities

  • Enhanced the college's preparedness and resilience in the face of potential earthquake emergencies

Healthcare

2. Elevating Crisis Management and Business Continuity for a Health Services Provider

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The CEO and Senior Management of a local health services provider requested support in conducting a risk assessment and developing the necessary processes and procedures for crisis management and business continuity.

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Challenges Addressed:

  • Conducting a comprehensive risk assessment

  • Developing robust crisis management processes and business continuity procedures

  • Ensuring compliance with industry standards and preparing for an external audit

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Our Approach:

  • Performed a thorough risk assessment to identify potential threats and vulnerabilities

  • Developed detailed crisis management processes and business continuity procedures tailored to the provider’s specific needs

  • Provided training and support to ensure staff were well-prepared to implement the new processes and procedures

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Results:

  • Successfully implemented crisis management and business continuity plans

  • The client underwent an audit by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO)

  • The client passed the audit with flying colors, receiving high praise from the auditors

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